PORTFOLIO

FEATURED PROJECT

Scenario-Based eLearning:

TechFusion Customer Service

Turn Angry Customers into 5-Star Ratings

Details about my process in designing and developing this project are available on the featured project page of this website.

Audience: Customer service agents

Tools: Storyline 360, Vyond, Adobe Illustrator, Audacity, XD. and MindMeister

Roles: Analysis, design, development

Software Simulation:

Storyline 360 Accessibility

Turn On Closed Captions From the Title Slide

This microlearning walks the learner through the steps needed to add a closed caption option to the title slide of a project that includes auto-playing media.

Audience: eLearning Developers

Tools: Storyline 360, Adobe Audition, SnagIt

Roles: SME, designer, and developer

Current Works-In-Progress for Major Pizza Restaurant Franchisee….

This franchise group recently added two new stores, creating a shift in management and many new employees. The General Managers have identified a number of areas where they feel they have had to micromanage employees for what should be routine procedures. After interviewing the managers to narrow down the behavior changes needed for the store to run more efficiently, I observed teams of employees to understand the current workflow and behaviors. I spoke with employees to identify possible barriers and learning gaps. The following projects are the solutions still in development. As requested, materials in this portfolio have been or will be modified as necessary to protect all proprietary information.

Microlearning:

Mastering the Makeline

Reduce Your Load Times with Efficient Set-up

The first in a series of microlearning experiences, this is a drag-and-drop activity for employees to practice required arrangement of ingredients as designed by the General Manager.

Audience: Pizza kitchen employees

Tools: Storyline 360, Adobe Illustrator, Photoshop, XD

Roles: Analysis, designer & developer

Job Aid:

Clocking in For Delivery

Are you 100% prepared?

This poster is now prominently displayed next to the time clock. Employees must have everything shown before they are allowed to start their shift.

Audience: Delivery drivers

Roles: Analysis, designer & developer

Tools: Adobe Illustrator

Branching Scenario-based eLearning:

Delivery Pro

Cash In With Expert Delivery

Delivery drivers learn to use best practices delivering orders to a variety of customers to collect the tips jackpot.

Audience: Delivery drivers

Tools: Storyline 360, Vyond, Adobe Photoshop, XD, Audacity, MindMeister

Roles: Analysis, Design & Development